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Shipping Information

Free shipping for retail customers on orders of $50 or more. 

We ship with FedEx, and transit times vary depending on destination. Most orders are shipped within 2 to 5 business days from the date of receipt (inventory permitting). NOTE: Business hours are Monday thru Friday from 8am to 5pm Eastern Standard Time, any order received after 5pm on a Friday will be processed that following Monday. Standard deliveries are only made on weekdays.

Standard delivery via ground service takes 1-6 business days. If you wish, 2 Day (delivery within 2 business days), Next Day (delivery within one business day) Air Services are available for an additional charge.

Shipping Rates

Shipping rates are calculated based on item weight and delivery location. You can view your shipping cost once you've placed all items in your cart by using the shipping calculator.

Signature Required? Residential addresses typically do not require a signature and if left, drivers are instructed to leave packages "out of sight & out of weather". HOWEVER, if there is no one there to accept the package, and the driver does not feel comfortable leaving it for ANY reason, they are NOT required to leave the package.

Business addresses do require a signature, but not necessarily from the recipient whose name is on the box. Anyone in the building is able to sign for the package. Please be sure to include the company name and floor/suite number if you are sending to an office building.

Apartments: When delivering to apartment buildings, drivers typically do not leave packages without signature unless there is a concierge, a mail room or a building manager available to sign on behalf of the recipient. Typing "please leave without signature" as part of the shipping address does not guarantee that the package will be released without signature. Please be sure to include the apartment number - delivery will be delayed without this address information.

Three Delivery Attempts

Following each delivery attempt, the driver will leave a note on the door following each delivery attempt. They will make three delivery attempts before returning the package to The Lazy Dog Cookie Co.